Customer Service

When you want to find funny stuff... you really don't have to look that far. Good case in point: Notalwaysright.com. Whether you are in sales, customer service, management or anybody that truly appreciates the funny stuff that happens all around you, this is a great place for a good chuckle.

Had one of these myself today. A "major customer relations situation"... "code red"... arm the battle stations... bring in the big gun (that was me)...

Customer's customer was IRATE. "Seriously, the woman has fangs" I was told. How anyone knew that from email and phone-only correspondence, I am wasn't quite sure... until a little later. End result? I waxed eloquently! "Uh, you ordered the wrong part. We will ship you the one that will fit". Problem solved. OK, not as funny as the Notalwaysright.com guys but if you were on the call, I promise, you would have chuckled. Isn't it great when the small stuff gives us a warm chuckle?

On the other hand, let's look at Swine Flu and the CDC. According to the CDC, symptoms may include: "The symptoms of swine flu in people are similar to the symptoms of regular human flu and include fever, cough, sore throat, body aches, headache, chills and fatigue."

On the other hand, I ran across an article in which the doctor said something to the effect (I can't locate the actual quote right now), Its not like waking up in the morning and feeling a little off. It's like you feel so bad, you want to die.

Now, clearly this isn't funny in a positive way. The dark humor is the contradiction in what we are being told. One on hand, normal cold/flu symptoms, on the other, feel like death. Good thing the American Medical profession has a handle on this. Maybe they will eventually even know what the symptoms are. For me; I get a hang nail and Skully is calling the paramedics. Better to be laughed at than buried. Hmmm, there's that humor thing again.

Maybe I better stick with Notalwaysright.com.